Experience:0 – 2 Years
Location:Ernakulam / Kochi/ Cochin
Education:UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
BASIC REQUIREMENTS
Education :
• Non B. Tech Graduates/ 3yr Diploma holders with no back papers
Experience :
• Minimum 6 months international BPO experience preferred but is not mandatory.
Communication Skills:
• Verbal: Fluent in English
• Written: Good written skills
• An aptitude for customer service and sales
Terms and Conditions:
• Must be able to join immediately
• Should be willing to work night shifts (shifts starting between 5:30PM to 11PM and extending to 10 hours)
• Must be willing to undergo back ground verification process
• Will be eligible for client incentives from the date of Go-Live subject to meeting mandated targets
• Will be eligible for Sutherland performance incentive subject to company guidelines
• Free cab facility for all night shifts (within 35KM radius of the Kakkanad facility)
Job Description
Sutherland Global Services is considering your profile for Customer Support Executive.
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering “RightSourcedTM” seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value.
People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations.
Sutherland, Cochin, requires seasoned customer support executives for our client, a credit reporting agency. We service its US customers, both in area of Customer services and Sales. We up-sell and cross-sell our clients credit monitoring products.
Position Title: Customer Support Executives/ Consultant/ Sr. Consultant/ CSE/CSO/ CCE/ CCO/ Customer care Executives/ Process Associates
Job Location : Cochin/ Kochi/ Ernakulam/Kerala
Job Type: Full Time Employee (L1 and L1 tenured levels)
Positions vacant: 30
BASIC REQUIREMENTS
Education :
• Non B. Tech Graduates/ 3yr Diploma holders with no back papers
Experience :
• Minimum 6 months international BPO experience preferred but is not mandatory.
Communication Skills:
• Verbal: Fluent in English
• Written: Good written skills
• An aptitude for customer service and sales
Terms and Conditions:
• Must be able to join immediately
• Should be willing to work night shifts (shifts starting between 5:30PM to 11PM and extending to 10 hours)
• Must be willing to undergo back ground verification process
• Will be eligible for client incentives from the date of Go-Live subject to meeting mandated targets
• Will be eligible for Sutherland performance incentive subject to company guidelines
• Free cab facility for all night shifts (within 35KM radius of the Kakkanad facility)
This is an urgent requirement- please let us know your interest and also refer your friends who are interested and would fit the bill.
Please send your resume to mail id given or contact us at 0484-44135-69/71/75/72/73/61
You may also Walkin to our recruitment facility at the below address any day from Mon-Sat, between 10AM-4PM:
Venue
Sutherland Global Services,
Recruitment Facility,
6th Floor, Kandomkulathil Towers,
Opp. Maharaja’s College Ground,
M G Road, Ernakulam- 6822011
Looking forward to hearing from you.
Best Regards,
Sutherland Recruitment Team
Keywords : Customer Support Executives, Consultant, Sr. Consultant, CSE, CSO, CCE, CCO, Customer care Executives, Process Associates, sales, upsell*, cross sell*
admin Cochin, Ernakulam, Kerala, Kochi