Dell Freshers Walkin
Experience:0 – 3 Years
Location:Hyderabad / Secunderabad
Education:UG – Any Graduate – Any Specialization,Graduation Not Required
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
• Should have completed Graduation.
• UG should have atleast 1yr International call center OR 2yrs other domain experience.
• BE/BTECH freshers 65% Or 1yr International call center exp.
For Technical Support:
. Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Job Description
Walk in interviews : Monday to Friday 11am – 5pm
Venue
Dell international services,
HITEC City Layout, HITEC City,
Hyderabad,
Beside Cyber Gateway.
Reference: Pls mention ” Job Portal – Smita” in the application form at Dell
• Should have completed Graduation.
• UG should have atleast 1yr International call center OR 2yrs other domain experience.
• BE/BTECH freshers 65% Or 1yr International call center exp.
For Technical Support:
. Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Keywords : Hardware, ISP, Support, Techncial Support, Sales, Computer, Call centre, BPO, Dell, associate, networking, troubleshooting