PCS Tech Freshers Walkin
Experience : 0 – 3 Years
Location:Mumbai, Mumbai Suburbs
Education:UG – Any Graduate – Any Specialization,Graduation Not Required
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type:IT-Hardware & Networking
Role:Hardware Installation Technician
Functional Area:IT-Support, Telecom, Hardware
Job Description
Position: Desktop Engineer
Total Experience : 6 months to 2year of Experience
Work Location : Mumbai
Qualification: Diploma / B.E / Any Graduate or Under Graduate
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Walkin Interview on 2nd Nov-4th Nov
Timing at 10am to 4pm
Venue:
PCS Technology Limited Plot No. 4, Sakivihar Road, Sakinaka Junction, Andheri (E.), Mumbai – 400 072
Ph: 022-42116269
Contact: komal Bangera Keywords : Desktop, Hardware, Ms outlook, Outlook Expresses